Are all your coats made in England?
Yes, all of our coats are made in England. To be precise, all of our coats are made in London, from start to finish, by the London Tradition team. It’s something we’ve always done and that we’re very proud of. All orders are placed directly at the factory and made specially for the individual customer.
Can I Track My Order?
Yes, you can track your order using our ‘Track Your Order’ service, just click the link at the bottom of the page and enter your tracking number when prompted.
Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your billing address.
How do I cancel an order?
If you would like to cancel an order please contact us on +44 20 8533 9900 or by email at firstname.lastname@example.org
How do I contact customer services?
Customer services are contactable on +44 20 8533 9900, Monday-Friday 10-5, or by emailing email@example.com. We aim to respond to all enquiries as quickly as possible.
How do I find a specific item?
If you know the name of the product you’d like to buy you can type its name directly into the search box, by clicking on the magnifying glass at the top left hand side of the homepage.
How do I know if you have received my order?
Once you have successfully completed payment you will receive an email acknowledgement of your order, sent to the email address you gave when you filled in your checkout form. In the unlikely event that you don’t receive this email within 24 hours of completing your order, we recommend that you contact us by using either the online form, or by emailing firstname.lastname@example.org.
How do I make a purchase?
Making a purchase is easy. Choose the colour of the product you’d like by clicking on the swatches. After selecting your size, you can buy the item by clicking on ‘Add to basket’. If you can’t find your size, you can click on the link below to take you to the bespoke page, where London Tradition offers a unique made-to-measure service. You can click on ‘View basket’ at any time and remove any items that have been put in there by mistake. You can change quantities by clicking on ‘Update’. Once you’re happy with what’s in your basket click on ‘Calculate shipping’ and enter your information to get your shipping costs. When you are ready, click on ‘Proceed to checkout’ to fill out your order form. On the first page you will fill out your name, email and address details. Any fields with an asterisk are mandatory. Once you are happy with the information, click ‘Continue’. Ensure that the details on the following screen are correct. When you are ready, select ‘Proceed to Paypal’. This will take you to PayPal, where you will need to enter your payment information. After filling this out, select ‘Pay’. When you have completed payment you will be given an order number. Take note of this for future reference. You will then receive an email acknowledgement of your order to the e-mail address you filled in on your checkout screen.
Is it safe to use my card on your site?
Yes, our site is completely secure. We work hard to ensure that your payment and information are 100% safe. All payments are via WorldPay or PayPal and so your financial information is kept completely confidential.
Is my information kept private?
Please be reassured that all the information you share with us will be kept totally private and confidential. At no point will London Tradition share your personal information without your consent.
What happens after I place my order?
As soon as you place an order you will be given an order number. When your order has been successfully placed you will receive a confirmation email, acknowledging your order and the items it contains. Your order will now go through a 7 step process starting from cutting through to sewing, all in all lasting 4 hours.
What if my goods are damaged or faulty?
In the unlikely event that you receive items that are in any way damaged or faulty we ask for you to contact customer services as soon as possible on +44 20 8533 9900, or via email email@example.com.
What payment methods do you accept?
We take payment through WorldPay and PayPal. The site accepts Visa, Maestro and American Express.
When will I receive my order?
The delivery date of your goods should be specified in your order confirmation. We aim to get your items to you within 5 working days. However, delivery performance at busy times such as Christmas, and for our international customers, may be slightly slower. Our bespoke pieces take longer to be individually crafted and an expected delivery date will be given to you when you place your order.
Where do you deliver and how much does it cost?
We deliver worldwide and shipping costs vary. All UK delivery is free of charge. International shipping charges can be calculated by choosing your delivery country and selecting ‘Calculate Shipping’ when viewing your basket.
Will it fit me?
We want to ensure you are completely happy with your purchase. For this reason we offer a free ‘sewn-to-size’ service for all our customers. When checking out, just make sure to enter your full body height length. We will use your height to adjust the spec of the style you choose, to fit your body as it should.