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TERMS AND CONDITIONS OF WEBSITE USE

 

London Tradition Ltd (‘London Tradition’) is a company registered in England and Wales under company number 4353824 and with our registered office at 96b Wallis Road, London, E9 5LN. Our VAT number is 784432020.

These Terms and Conditions of Website Use (‘Terms’) apply to your use of the London Tradition websites located at www.londontradition.com/ (the ‘Sites’) and/or any London Tradition application for mobile devices which we may make available to our customers at any time (the “App”). For additional terms and conditions that may apply to purchases and related transactions that you complete through our Services, see Section 1.0 below Terms and Conditions of Supply. The Sites and the App shall be collectively referred to as the ‘Services.’ In this document, ‘we’, ‘our’ and ‘us’ refer to London Tradition, and ‘user,’ ‘you’ and ‘your’ mean users of the Services.

You must be 18 years old or the age of majority in your jurisdiction in order to use our Services. If you are under 18 years old or the age of majority in your jurisdiction, then you may only use the Services with your parent or legal guardian’s permission.

Please read these Terms carefully. The Effective Date of these Terms is 30 June 2014.

The Terms incorporate:

 our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us; and

 our Cookie Policy, which sets out information about the cookies on our Sites.

These Terms along with our Privacy Policy and Cookie Policy constitute a legally binding agreement between you and us. By accessing or using our Services, you agree that you (or your parent or legal guardian) have read, understand, and are bound by the terms and conditions set forth herein. IF YOU (OR YOUR PARENT OR LEGAL GUARDIAN) DO NOT AGREE TO THESE TERMS OR OUR PRIVACY POLICY, PLEASE DO NOT USE OR ACCESS THE SERVICES.


1.0 TERMS AND CONDITIONS OF SUPPLY

If you are in any part of the world, including the UK or Europe, then the following terms apply to purchases and related transactions made using our Services:

2.0 REGISTRATION

You may view some parts of the Services without registering, but in order to access and use other parts of the Services, you may be required to register an account with us. You are solely responsible for any activity that occurs on your account and for maintaining the confidentiality of your password. It is your sole responsibility to provide and maintain accurate account information. You may cancel your account with us at any time by e-mailing our Customer Experience Team at in**@lo*************.com.
We reserve the right to cancel your account at any time for any reason without prior notice to you. If there has been (or you suspect) an unauthorised use of your password or account, please notify us immediately.

3.0 RESTRICTIONS ON USE OF SERVICES

You are solely responsible for your actions when using the Services, whether or not you have created an account with us. In addition, you understand and agree that you will not do or attempt to do or cause any third party to do or attempt to do any of the following in connection with your use of the Services:

Transmit by any means any software, virus, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Services;

Use any robot, spider, script, or any manual or automated application or means to extract, download, retrieve, index, mine, scrape, reproduce, or circumvent the presentation, operation, or intended use of any feature, function, or part of the Services;

Submit, post, or submit any offensive, indecent, hateful, racist, sexist, pornographic, or otherwise inappropriate or obscene content (as determined by us in our sole discretion);

Copy, download, distribute, transmit, upload, or transfer content from the Services or the personal information of others without our prior written permission or authorization;

Use the Services to make unsolicited offers, requests, advertisements, or spam;

Impersonate or pretend to be anyone else but you;

Violate or infringe upon the privacy, publicity, intellectual property, or other proprietary rights of third parties; or

Engage in any activity that is criminal or tortious in nature, or otherwise contrary to the law or infringes the rights of another including, without limitation, fraud, stalking, defaming, abusing, harassing, or threatening.

If you breach any part of these Terms, we reserve the right to terminate your access to the Services. Where you are using the App, the additional terms in clause 5 also apply.

4.0 OWNERSHIP

We and our licensors are the sole owners of the Services, including, but not limited to, all content, features, and functions, and all copyrights, trade marks, service marks, and other intellectual property rights contained within the Services.

You agree that all right, title, and interest in the Services will remain ours or our licensors’ exclusive property. Nothing in these Terms gives you a right to reproduce, copy, distribute, sell, broadcast, license, or otherwise use the London Tradition name or any of our trade marks, logos, domain names, and other distinctive brand features. You may not modify, rent, lease, sell, distribute, or create derivative works based on the Services unless we have given you prior written consent to do so. You may only use the Services for personal, non-commercial purposes.

‘London Tradition’ and the London Tradition logo are our trade marks.

5.0 MOBILE APPLICATION AND USER LICENSE

This section of the Terms applies only to the App (including updates) and any services accessible through the App. In the event of any conflict between this section and the other parts of the Terms, this section shall prevail.

You will be assumed to have obtained permission from the owners of the mobile telephone or handheld device if controlled, but not owned, by you (the “Devices”) and being used to download or stream a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility for the use of the App or in relation to any Device, whether or not the Device is owned by you. The App is provided by a third party and you should familiarise yourself with the terms on which the App is made available to you, prior to downloading and use.

Certain functions of the App may make use of location data sent from your Device. These are described in the Privacy Policy in more detail.

We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and to the fullest extent possible at law, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.0 CONTENT

Whenever you make use of a feature that allows you to upload content to our Sites, or to make contact with other users of our Services, you warrant that any such contribution (‘Content’) complies with the standards set out in these Terms, and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any Content you upload to our Sites will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such Content for any purpose. You grant us a perpetual, worldwide, irrevocable, non-exclusive, royalty-free licence to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such Content throughout the world, in all media now known or hereafter developed. You confirm that you are the owner of the relevant Content and/or that you are entitled to grant us a licence of the same.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Sites constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Services.

We have the right in our sole discretion for any reason and without prior notice to you to remove any posting you make on our Sites if, in our opinion, your post does not comply with the standards set out in these Terms or reasonable standards of behaviour.

The views expressed by other users on our Sites do not represent our views or values. We reserve the right, but not the obligation, to investigate any allegations or complaints that we receive regarding your Content.

7.0 DISCLAIMER OF WARRANTIES

YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE AVAILABLE ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND OR ANY ASSURANCE THEY WILL BE AVAILABLE OR PERFORM AS DESCRIBED. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE SECURE OR FREE FROM BUGS OR VIRUSES. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL BE ERROR FREE OR UNINTERRUPTED, THAT THE INFORMATION OBTAINED FROM THE SERVICES WILL BE ACCURATE, UP-TO-DATE, COMPLETE OR RELIABLE, THAT THE QUALITY OF THE SERVICES WILL BE SATISFACTORY TO YOU, OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. WE MAKE NO GUARANTEE REGARDING THE RELIABILITY, ACCURACY, OR QUALITY OF ANY COMMUNICATION THAT IS POSTED ON OR VIA THE SERVICES.

8.0 LIMITATION OF LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

The Services and any goods purchased by you in connection with the Services are supplied only for domestic and non-commercial, private use. You agree not to use the same for any commercial, business or re-sale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Services or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, the Services; or

use of or reliance on any content made available via the Services.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which are set out in our Terms and Conditions of Supply (please see Section 1.0).

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY CLAIM, LOSS OR DAMAGE, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE FORM OF ACTION OR BASIS OF ANY CLAIM. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU FOR YOUR COMMUNICATIONS. WE SHALL NOT BE LIABLE FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE SERVICES OR ANY LINKED SITES, OR FOR ANY INFORMATION OR PRODUCTS, OBTAINED THROUGH USE OF THE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SAME, REGARDLESS OF THE FORM OF ACTION OR BASIS OF ANY CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OF WARRANTIES OR LIMITATIONS ON DAMAGES, SO SOME OF THESE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SERVICES, TERMINATION OF YOUR USE OF THE SERVICES IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

9.0 INDEMNIFICATION

You agree to indemnify, defend, and hold us and any company in our group and our respective officers, agents, representatives, employees, partners, and licensors harmless from any and all demands, claims and actions (including reasonable attorneys’ fees) arising from or related to your use of the Services. We reserve the right to assume all or any part of the defence of any such claims and negotiations for settlement and you agree to fully cooperate with us in doing so.

10.0 THIRD PARTY SITES

We may offer links or other materials on the Services which allow you to browse or be redirected to a third party’s website, such as our courier partner’s websites. We are not associated with, endorsing, or responsible for the services, websites, or content of these third parties. If you have any questions about these other companies’ practices, you should review their terms of use and other policies.

11.0 APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts.

Where these Terms are translated into languages other than English in the event of any conflict or inconsistency the English language Terms shall prevail.

We reserve the right to bring proceedings in:

 the Courts of the country of your residence

 the Courts of the location of your access, use or storage of any materials obtained from the Sites

 the Courts of the location of any breach by you of these Terms; and/or

 the Courts of the location of your authorisation of any of the above acts.

You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of these Terms.

12.0 TERMINATION

We may immediately, without prior notice, suspend or terminate your use of and access to the Services, at our sole discretion, for any reason, whether with or without cause or warning, and without liability. You may terminate these Terms by ceasing your use of the Services.

13.0 SEVERABILITY

If the application of any provision of these Terms to any particular facts or circumstances shall for any reason be held to be invalid, illegal or unenforceable by a court, arbitrator or other tribunal of competent jurisdiction, then (a) the validity, legality and enforceability of such provision as applied to any other particular facts or circumstances, and the other provisions of this Terms, shall not in any way be affected or impaired thereby and (b) such provision shall be enforced to the maximum extent possible so as to effect the intent of the parties.

14.0 AMENDMENTS

We reserve the right to change any part of the Services, including these Terms, at any time. If we change these Terms, we will update the Effective Date listed above. Your continued use of the Services means that you agree with our updated Terms. If you do not agree with our updated Terms, you must not use our Services.

15.0 QUESTIONS OR COMMENTS

If you have any questions or comments about these Terms or the Services, please contact us at Customer Experience Team at in**@lo*************.com.

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Privacy Policy

London Tradition Limited are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions of Website Use, our Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Privacy Policy applies to all stores, websites and mobile applications (“App”) owned or operated by London Tradition Limited (“London Tradition”). London Tradition websites are located at www.londontradition.com (the “Sites”). The Sites and the App shall be collectively referred to as the “Services.” In this document, “we”, “our” and “us” refer to London Tradition, and “you”, “your” “user,” mean users of the Services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Privacy Policy, as well as the Cookie Policy is incorporated into and made a part of our Terms and Conditions of Supply. As part of the Terms and Conditions of Supply, the Privacy Policy constitutes a legally binding agreement between you and us. By accessing or using our Services, you agree that you (or your parent or legal guardian) have read, understand, and are bound by the terms and conditions set forth herein. IF YOU (OR YOUR PARENT OR LEGAL GUARDIAN) DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS AND CONDITIONS, PLEASE DO NOT USE OR ACCESS THE SERVICES.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is London Tradition Limited of 96b Wallis Road, London E9 5LN.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

a) Information you give us. You may give us information about you when you use our Services by for example, filling in forms on our Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Sites, search for a product, place an order on our Sites, enter a competition, promotion or survey, and when you report a problem with our Sites. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, gender and photograph. If you apply for or inquire about a job opening with us, we may also collect additional information about you, such as your work history and other information in connection with your application.

b) Information we collect about you. With regard to each of your visits to our Sites we may automatically collect the following information:

 Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

 Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer Experience Team.

c) Information we receive from other sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

a) Information you give to us. We will use this information:

 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us or to respond to your inquiries;

 to provide you with information and marketing materials about other goods and services we offer that are similar to those that you have already purchased or enquired about or to tell you about upcoming events or to carry out surveys or questionnaires for the purposes of improving our Services and your shopping experience;

 to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this;

 to notify you about changes to our services or if there is a problem with your delivery;

 to ensure that content from our Sites is presented in the most effective manner for you and for your computer;

 to investigate the validity of a transaction, in the event that we have a reasonable suspicion of fraud (we conduct routine online fraud prevention measures);

 for customer service purposes, to contact you if you have not checked out, to follow up on abandoned shopping carts or to see if there was a problem with your use of the Sites.

b) Information we collect about you. We will use this information:

 to administer our Sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

 to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer;

 to allow you to participate in any interactive features of our Services, when you choose to do so;

 as part of our efforts to keep our Sites safe and secure;

 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

 to make suggestions and recommendations to you and other users of our Sites about goods or services that may interest you or them, or to contact you if you have not checked out or to follow up on abandoned shopping carts or to see if there was a problem with your use of the Sites.

c) Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

COOKIES AND OTHER WEB TECHNOLOGIES AND FURTHER INFORMATION COLLECTED

Our Services use cookies, “beacons” and other web technologies (collectively, “Web Technologies”). When you visit or interact with our Services we may use Web Technologies to collect information about your usage and device including, without limitation, location based data, device identifier numbers, browsing history, domain name, Internet Protocol (IP) address, browser type, date and time of each visit, the pages you visit, and other information. We may use this information to improve and personalise your experience while using our Services, or while visiting our stores, based on areas we believe may be of interest to you. For example, when you are using our App, we may use location information and unique device identifiers so that we may offer you tailored information about our products while you are physically present in our stores. Information collected from you, including via Web Technologies, may also be used to facilitate, support and improve the technical performance and functioning of the Services.

If you use our Services, you are consenting to the use of Web Technologies (including cookies) in accordance with our Cookie Policy. For more information about the types of cookies our Services use, please click here for our Cookie Policy. For more information about cookies generally, for example, how to control and delete cookies, please visit www.allaboutcookies.org.

In addition, we may offer you additional choices with respect to the use of these Web Technologies. Some of our Web Technologies will only be employed on your device on an opt-in basis, i.e. where you actively choose to receive them. For example, when using the App in a store where the service has been rolled out, you will be prompted to confirm whether you agree to your location data being used so we can make you aware of any special in-store items or promotions. You can withdraw consent at any time by turning off the location services sharing settings for the App on your Device, or by deleting the App.

DISCLOSURE OF YOUR INFORMATION

Our policy is to not share the information described above with third parties outside of London Tradition without your prior consent. We may, however, share the information we collect about you in limited circumstances including to:

 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example:

 (a) we pass your delivery address and telephone number to our partner courier companies in case they need to contact you directly if there is a problem with your delivery;

 (b) we pass certain personal information to third party payment management companies to enable them to verify your credit or debit card details;

 (c) we may pass your details to service providers who help us deliver the App;

 (d) we pass certain purchasing information and use of discounts to business partners who facilitate such discount schemes, provided you have previously registered with them.

 (e) we pass your personal information to business partners who provide us with and assist us in operating customer service management software, designed to improve and manage our interaction with customers and your customer service experience.

 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

 Analytics and search engine providers that assist us in the improvement and optimisation of our Sites and Services.

 Service providers whom we may employ to assist us in carrying out and then analysing the results of customer surveys or questionnaires.

 Credit reference agencies for the purpose of ensuring that your credit or debit card is not being used without your consent. This is done only to confirm your identity. No credit check is performed and your credit rating will be unaffected.

We may disclose your personal information to third parties:

 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 If we plan to merge with or be acquired by that third party or in connection with a partial or total sale of assets, bankruptcy, or another corporate change.

 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, subpoena or court order or in order to enforce or apply our Terms and Conditions of Website Use or our Terms and Conditions of Supply and other agreements.

 If we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss to us; prevent or report suspected illegal activity; protect anyone’s rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 If you otherwise consent or direct us to share your information with third parties.

YOUR CHOICES

If you wish to opt out of receiving marketing emails from London Tradition, you can do so by following the instructions in the email or by logging into your online account, going into “My Account Details” and clicking “Unsubscribe” under the heading “My Subscriptions”.

Please note that if you decide to opt out it may take a few days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.

We also provide you with the option to correct and update your account information when you are logged into your account. If you wish to permanently delete your online account please email our Customer Experience Team at in**@lo*************.com.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

INFORMATION SECURITY

We use commercially reasonable methods to prevent the unauthorised use, access, or disclosure of your personal information. For example, all information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology and card data you save within your account for future purchases is stored securely within level 1 PCI compliant data centres.

While we strive to protect your personal information, no system can ever be 100% secure and we cannot guarantee the absolute security of your personal information; any transmission is at your own risk. You can help protect your online personal data by following these safety tips:

 If using a public computer or terminal, always log out and close the browser when you complete an online session.

 Keep passwords private. Remember, anybody who knows your password may access your account.

 When creating a password, a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

 Avoid using the same password for multiple online accounts.

 You should use your own virus protection software and keep it up to date.

 If there has been (or you suspect) an unauthorised use of your password or account, please notify us immediately.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

CHILDREN

Our Services are not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you are under the age of 13, please stop using our Services. It is our policy not to knowingly solicit or permit children under the age of 13 to provide their personal information for any purpose.

ACCESS TO INFORMATION

If you would like to see a copy of the personal data that we hold on you then please write to:

London Tradition Ltd
96b Wallis Road,
London,
E9 5LN


UK

For the attention of the Data Protection Manager. We reserve the right to charge a small fee to cover our administration costs where we are legally entitled to do so.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

CALIFORNIA PRIVACY RIGHTS

California law permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personally identifiable information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. At this time, London Tradition does not share personal information with third parties for their own direct marketing purposes.

In addition, under California law, website operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party websites, to the extent the operator engages in that collection. At this time, we do not track our customers’ personal information over time and across third-party websites. This law also requires website operators to disclose whether third parties may collect personally identifiable information about their users’ online activities over time and across different Sites when the users use the operator’s website. London Tradition does not knowingly permit third parties to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses our Services.

THIRD PARTY SITES

Our Services may contain links to other sites, such as social networking platforms. Please be aware that we do not endorse and are not responsible for the privacy practices of such other sites. The Privacy Policy presented here does not apply to such sites. If you have any questions about these other companies’ data practices, you should review their privacy policies.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Customer Experience Team, 96b Wallis Road, London E9 5LN or by e-mailing us at in**@lo*************.com.

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Shipping Information

 

1. SHIPPING & DELIVERY POLICY

We provide free Standard delivery to any address within the UK. However, do note that we do not deliver to PO Boxes, military and restricted areas.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 7 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

UK

Delivery within the UK is free of charge.

The delivery details of your goods should be outlined in your order confirmation. We aim to get your order to you within 7 working days. Delivery performance at busy times such as Christmas may be slightly slower.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

Europe

Delivery within Europe has a flat rate of £10.

The delivery details of your goods should be outlined in your order confirmation. We aim to dispatch your order within 7 working days. Delivery performance at busy times such as Christmas may be slightly slower.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International

This information is only relevant for deliveries made outside the European Union.

International delivery has a flat rate of £40.

The delivery details of your goods should be outlined in your order confirmation. We aim to dispatch your order within 7 working days. Delivery performance at busy times such as Christmas may be slightly slower.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering you agree to pay any Import Duty / Tax / VAT which may be imposed by your country’s government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country’s customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. [/su_animate] [/su_tab]

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OUR RETURNS & EXCHANGES POLICY

 

We offer a full refund or exchange on items bought from our site. You can return items which have been ordered from us if they are not of satisfactory quality, do not correspond with their description or which it fails to comply with any other subsection set out in the Sale of Goods Act 1979.

Items must be returned / exchanged within 14 days of receipt of goods in their original, unworn, unused and unwashed condition with all swing tags still attached and hangers enclosed. After this period we refuse the right to accept a refund or exchange, this does not affect your statutory rights.

If you would like to return an item for a refund or an exchange please email us at in**@lo*************.com quoting your order number. If you are based outside of the EU, you will need to request a commercial invoice for return of the item to our warehouse. All items must be sent recorded delivery or by recorded courier to ensure goods do not get misplaced whilst in transit. All goods must be insured during transit for return as they remain your responsibility until we receive receipt of goods. We will refund or exchange all goods within 14 days after receiving them, excluding delivery charges.

Any items which have been made to order, specifically altered or amended to your specification cannot be refunded or exchanged.
This is a statement of policy only and may be changed at any time; this does not affect your statutory rights.

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