Question 1

What is London Tradition?

Accepted Answer

London Tradition is a leading manufacturer of British outerwear pieces. We specialise in traditional British outerwear, not only for the iconic duffle coat for which we are best known, but in pea coats, trench coats, raincoats and quilted styles, all made to our exacting standards.

Question 2

Where are London Tradition products made?

Accepted Answer

All of our products are designed and manufactured in our East London factory, using only the finest materials and accessories.

Question 3

What sizes do your coats come in?

Accepted Answer

For men, our standard sizes range from 36 to 46, while for women, our standard sizes range from 34 to 44. However, since we manufacture all our products, we have the flexibility to accommodate sizes beyond the standard range. We understand that everyone has unique measurements, and we also offer completely made-to-measure options. To learn more about our bespoke services, please visit our website's /bespoke section.

Question 4

Do you offer international shipping?

Accepted Answer

Yes, we ship our products worldwide. Please note that shipping costs and delivery times may vary depending on your location.

Question 5

Are there any customs duties for orders shipped to the EU from London Tradition?

Accepted Answer

No, there are no customs duties for orders shipped to the EU from London Tradition. Our products are proudly made in the UK, so customs duties do not apply for deliveries within the European Union. For more information, please refer to the official European Commission website: https://taxation-customs.ec.europa.eu/united-kingdom_en

Question 6

How do I care for my London Tradition coat?

Accepted Answer

We recommend following the care instructions on the label of your coat. Generally, we advise that you dry clean your coat rather than washing it, and store it in a cool, dry place when not in use.

Question 7

What is your returns policy?

Accepted Answer

We want you to be completely satisfied with your purchase, so we offer a hassle-free returns policy. If for any reason you are not satisfied with your London Tradition product, you may return it for a full refund within 14 days of purchase. Please see our returns policy for more information.

Question 8

How does London Tradition ensure the quality of its products?

Accepted Answer

We ensure the quality of our products by using only the finest materials and accessories, and by manufacturing all our products in our own factory in East London. We maintain strict quality control standards throughout the production process to ensure that every product meets our high standards.

Question 9

How does London Tradition stay true to its British heritage in its designs?

Accepted Answer

We stay true to our British heritage by drawing inspiration from classic British styles and incorporating iconic elements into our designs. We pay homage to traditional tailoring techniques while infusing contemporary touches, resulting in garments that exude a distinct British charm.

Question 10

What sets London Tradition apart from other outerwear brands?

Accepted Answer

We set ourselves apart through our unwavering commitment to quality and craftsmanship. We take pride in sourcing premium materials and employing skilled artisans who bring their expertise to every stage of the manufacturing process. This dedication to excellence ensures that our outerwear stands out in terms of both style and durability.

Question 11

Can you provide an example of London Tradition's attention to detail in their outerwear?

Accepted Answer

One example of our attention to detail is the intricate stitching and hand-finished touches found in our garments. From carefully sewn buttonholes to meticulously aligned patterns, these small yet significant details showcase our commitment to delivering exceptional quality.

Question 12

How does London Tradition ensure a comfortable fit in their outerwear?

Accepted Answer

We pay great attention to fit, taking into consideration different body types and customer feedback. We utilise size guides and offer detailed measurements to help you choose the right size. Additionally, our customisation and made-to-measure services allow for a personalised fit, ensuring optimum comfort.

Question 13

Are London Tradition's outerwear collections influenced by current fashion trends?

Accepted Answer

While we embrace certain elements of current fashion trends, we prioritise timeless and classic designs that can withstand the test of time. Our focus is on creating outerwear pieces that transcend seasonal fads and remain relevant for years to come.

Question 14

What steps has London Tradition taken to promote sustainability?

Accepted Answer

We have taken several steps to promote sustainability, including sourcing materials from eco-friendly suppliers, minimising waste in our production processes, and implementing energy-saving measures in our facilities.

Question 15

Are the materials used by London Tradition sustainable?

Accepted Answer

We prioritise the use of sustainable materials in our products. We strive to source fabrics that are environmentally friendly, such as organic cotton and recycled wool.

Question 16

How does London Tradition encourage customers to embrace sustainability?

Accepted Answer

We educate and encourage our customers to embrace sustainability by providing information about the environmental impact of our products, promoting the longevity of their garments, and offering repair and alteration services to extend the lifespan of their products.

Question 17

Does London Tradition offer repairs?

Accepted Answer

Yes, we offer repair services for all our products. We encourage you to reach out for repairs to extend the lifespan of your garments and reduce overall waste.

Question 18

What payment methods does London Tradition accept?

Accepted Answer

London Tradition accepts Visa, Mastercard, American Express, Google Pay, Apple Pay, and Clearpay as payment methods. We offer a range of options to make your shopping experience convenient and secure.

Question 19

Can I buy now and pay later for my London Tradition purchase?

Accepted Answer

Yes, London Tradition offers a buy now pay later option facilitated by Clearpay. With Clearpay, you can make your purchase and choose to spread the cost over multiple instalments. It provides you with the flexibility to enjoy your new outerwear pieces now and pay for them later.

Question 20

How does the buy now pay later option with Clearpay work?

Accepted Answer

When you select the buy now pay later option with Clearpay at checkout, your total purchase amount is divided into equal instalments. You pay the first instalment at the time of purchase, and the remaining instalments are automatically charged to your chosen payment method every two weeks. Clearpay makes it convenient and manageable to budget for your London Tradition purchase.

Question 21

Are there any additional fees or interest charges when using the buy now pay later option with Clearpay?

Accepted Answer

No, Clearpay does not charge any interest or additional fees when you use the buy now pay later option. As long as you make your payments on time, you can enjoy the convenience of spreading the cost without any extra charges.

Question 22

What kind of guarantee does London Tradition offer for its products?

Accepted Answer

At London Tradition, we offer a lifetime guarantee on our products. As the manufacturer, we have full confidence in the quality and craftsmanship of our outerwear. We stand behind the durability and longevity of our garments, ensuring that you can enjoy them for years to come.

Question 23

What does the lifetime guarantee cover?

Accepted Answer

Our lifetime guarantee covers any manufacturing defects or issues with the materials used in our outerwear. If you encounter any problems with your London Tradition product due to manufacturing faults, we will repair or replace it at no additional cost to you.

Question 24

How do I avail of the lifetime guarantee?

Accepted Answer

To avail of our lifetime guarantee, simply reach out to our customer service team with details of the issue you're experiencing. They will guide you through the process and provide assistance in resolving the matter. We are committed to ensuring your satisfaction and standing by our products.

Question 25

What is not covered by the lifetime guarantee?

Accepted Answer

While our lifetime guarantee covers manufacturing defects, it does not cover normal wear and tear, misuse, or damage caused by accidents. Additionally, alterations or repairs performed by unauthorised third parties may void the guarantee. However, we are always available to provide guidance and support for any maintenance or repairs you may need.

Question 26

Why can London Tradition offer a lifetime guarantee?

Accepted Answer

As the manufacturer of our products, we have complete control over the quality and craftsmanship. We carefully source the finest materials and employ skilled artisans to create our outerwear. This level of control and attention to detail allows us to confidently offer a lifetime guarantee, ensuring the longevity and satisfaction of our customers.

Question 27

What if I purchased my London Tradition product from a retailer?

Accepted Answer

If you purchased your London Tradition product from an authorised retailer, please reach out to them directly regarding any guarantee or warranty inquiries. They will be able to assist you according to their specific policies. However, if you have any general questions or concerns, our customer service team is always available to provide support and guidance.

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